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Cloud Service Portfolio Manager

Location Zapopan, Jalisco, Mexico Job ID R-152155 Date posted 23/11/2022

Primary Purpose:

The Cloud Service Portfolio Manager is pivotal in meeting C&I’s objective to offer services that accelerate the customer’s mission through ensuring our portfolio offers relevant, high-quality, cost-effective cloud services.

Key Accountabilities:

Responsible for:

  • All cloud service development in Cloud & Infrastructure through collaboration with Hybrid Platform Engineering, Cloud Platform Engineering, Cloud Solutions Engineering, IGNITE and BAU teams.
  • The following phases of the Services Lifecycle as defined by the ITIL v3 framework:

Service Strategy

  • In collaboration with the teams listed above develop and promulgate an overarching C&I service strategy, reflective of customer needs.
  • Create a formal and consistent service development methodology for Cloud & Infrastructure Cloud Services
  • Develop and refine specific strategies for individual services as requirements dictate.
  • Manage the Innovation & Incubation Lab to ensure we are considering new ideas for services
  • Develop a method to influence the cloud services roadmap and prioritize the pipeline of delivery.
  • Develop a feedback loop to measure service effectiveness and need for improvement to meet customer needs

Service Design

  • Define service designs for all Cloud Services to include agreed SLAs, OLAs, KPIs and any other measures necessary to ensure quality services.
  • Publish and maintain service definition documents for all Cloud Services.
  • Publish and maintain service catalog of all Cloud Services.
  • Ensure all new services are integrated with existing services and processes seamlessly.

Service Transition

  • Develop and own a standard service transition framework for Cloud & Infrastructure cloud services .
  • Ensure that a service transition plan is created and executed for all new services.
  • Manage and take accountability for all Cloud Service transitions.
  • Engage with all Services stakeholders - customers, Cloud Advisory Team, Architecture and Engineering and BAU Teams to ensure seamless service transitions.
  • Continuous Service Improvements based on feedback
  • Develop and own a standard service review framework for GIS.
  • Perform and deliver an annual service review of all GIS services.
  • Monitor all services as per service design metrics.
  • Identify and address service improvements .
  • Ensuring adequate training is available for the C&I workforce to be fluent in the new service
  • Tool for management and visibility of Roadmaps across C&I Towers
  • Preparing and delivering updates and presentation to senior management concerning the status and health of cloud services

Key Challenges:

  • Generate and maintain momentum for service reviews and improvements and be an advocate for service excellence
  • Foster strong professional relationships both internally and externally to GIS, demonstrating an ability to work collaboratively to deliver high quality services in a dynamic business environment.
  • Study and understand AstraZeneca business requirements in order to anticipate and plan for future service needs.
  • Stay keen to new technology offerings to identify opportunities to enrich our cloud service offerings relevant to customer needs.
  • Ensure there is an avenue for influencing the roadmap on behalf of customer needs.

Key Relationships:

  • Cloud Solutions Engineering  - Cloud Business Office, Cloud Advisory Leads, Cloud Solutions Engineering and Architecture
  • IGNITE Architecture
  • Cloud Platform Engineering
  • BAU Teams
  • Hybrid Platform Engineering

Decision Making:

  • Recommends approaches to achieve business outcomes, developing service concepts and programs and prioritization of service pipeline.
  • Recommends tools for management and visibility of roadmaps across C&I and ETS
  • Accountable for delivering on assigned outcomes and for the accuracy, integrity and quality of
  • Role is bound by policy guidelines and executive approval, however, there is latitude to determine how to achieve end results.
  • Role will develop strategies that will be implemented by other parts of the organization.

Essential Qualities:

  • Strong understanding of Cloud Services
  • Demonstrated experience in new service design and development
  • Demonstrated capability in building and maintaining effective and productive relationships within and outside of the organization
  • Exhibits a passion for up and coming technology
  • Demonstrated ability in Project Management skills to coordinate across teams and manage service transition into BAU


  • Experience in AirFocus Tool
  • Experience in Jira

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

50200026 E ITIC

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Glassdoor logo Rated four stars on Glassdoor

Great culture, great work assignments, supportive management. Rotation opportunity within the company. They value inclusion and diversity.