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Associate Support Analyst

Location Zapopan, Jalisco, Mexico Job ID R-141986 Date posted 31/07/2022

Individual contributor with responsibility to work with their team on innovative software. Individuals in this role will working under the guidance of more experienced team members.

The main responsibilities of the role are to:

  • Ensure optimum performance and stability for multiple systems for the Laboratory and Manufacturing Quality Systems capability (ELN) for AstraZeneca Operations, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue
  • Provide 2nd/ 3rd  line support (technical queries, bug fixes and small enhancements relating to application and platform), complying with Astra Zeneca standards, change control procedures
  • Take ownership of issues through from delivery or issue resolution or escalation, as appropriate
  • Support Vendor coordination activities by tool configuration management and administration, application environment set up, change and release management
  • Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
  • Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams
  • Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements
  • Train, guide and mentor new hires in the team

Essential Experience: (Must have skills)

  • Technical Hands on Experience in ELN
  • Knowledge on ELN Administration Console.
  • Able to work on the configuration of key components in ELN.
  • Experience in working with Interfaces with ELN.
  • Experience in working with Oracle DB
  • Experience with handling Windows server and Web Services.
  • Validation of department report templates and custom fields as per organization standards
  • Preparing test procedures document to perform and to ensure system quality
  • Experience in integrating Chromatography data systems to third party software and HPLC and GC systems
  • Good knowledge of regulatory requirements including GMP, GxP and 21 CFR Part 11. Exposure to software system validation in GxP environment preferred
  • Experience on Windows/UNIX application environment and understanding of client-server / distributed computing concepts
  • Basic understanding of session virtualization concepts, exposure to Citrix working environments
  • Understanding of incident, problem, change and release management process
  • Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
  • Excellent communication, Documentation and interpersonal skills.

Soft Skills:

  • Keen to acquire new skills and work on new technology products
  • Must participate on call rotation with off hours support responsibilities
  • Ability to work independently, as well as in a team environment
  • Logical mind with keen analytical skills
  • Clear and concise communicator, in born written and verbal
  • Ability to respond well to pressure
  • Strong interpersonal skills with ability to work effectively across team boundaries
50200018 C ITAE Operations

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Glassdoor logo Rated four stars on Glassdoor

Great culture, great work assignments, supportive management. Rotation opportunity within the company. They value inclusion and diversity.