Regional HR Service Centre Lead

Regional HR Service Centre Lead

Warsaw, hybrid work

Our regional HR service centres are the bedrock of our shared service offering across AstraZeneca with the Europe centre  located in our vibrant office in Warsaw, providing regional offshore HR services support as part of the global HR strategy.

Over the last 5 years HR has transformed at AstraZeneca to create efficiency, quality customer service and a robust operating model to support the ambitious growth of the business.  We are seeking a highly professional and performance driven Service Centre Lead for the European HR centre to be accountable for the effective delivery of HR services across AstraZeneca’s largest region. 

The aim of the role is to drive HR process standardisation and data accuracy whilst providing a growing range of services in line with established SLAs with the business/HR function.  As the Europe Regional HR Centre Lead you will also have direct accountability for 2 of our core service lines across our 2 hubs and several large markets.

A key member of the HR Services organisation, reporting directly to senior leadership within the organisation, as the Regional HR Centre Lead, you will operate as part of the extended HR Services leadership team for the Region, collaborating closely with HR teams globally to ensure effective HR Service delivery.

Accountabilities of role:

Service Delivery:

• Accountable for the successful delivery of the offshore Regional HR Services, covering employee/workforce administration transactions, position management and organisation unit changes, and talent acquisition administration
• Lead the strategy development for our Regional HR Centre to identify and deliver the desired outcomes that supports our HR strategy, HR service delivery, and provides a coherent Regional HR Centre offering
• Work proactively with global and in-country HR Services and Centre of Expertise (CoE) teams to ensure a collaborative service and consistent customer experience is being provided by HR
• Build and maintain collaborative relationships with key stakeholders across HR Services, including global HR solution and capability teams, other offshore HR Centre Leads, and HR Global Process Owners (GPOs) for in-scope process areas
• Drive expanded provision of HR Services from offshore teams by building customer trust in the Regional HR Centre’s ability to deliver and supporting the incorporation of new services and countries/customers
• Enjoys working in a global environment and has an enterprise mind-set, with the drive and energy to lead and engage across multiple geographies to ensure a consistent level of excellent service delivery for our employees and leaders
• Is determined to continually improve their knowledge and skills using the latest thinking on customer service excellence and can inspire the same passion across their teams to drive positive employee experiences

People Management:

• Passion to lead and coach a team that will deliver a great customer experience
• Is passionate about hiring and developing diverse and talented individuals, and relentless in their desire to develop talent

Governance and Continuous Improvement:

• Ensure HR tools and ways of working within Regional HR Centre team is compliant with data privacy obligations
• Apply the required global and local governance model to ensure integrity and maintenance of content
• Manage the delivery of Regional HR Services to agreed SLA’s regarding time and accuracy, working directly with key stakeholders to identify and address issues where required
• Drive collaboration with HR GPOs to identify and implement process improvements
• Review monthly metrics and trends to identify opportunities for continuous improvement
• Exploit existing technology platforms and work with stakeholders, particularly GPOs and the global HR Solutions team, to identify functionality enhancements

Essential Requirements:

• Experience managing a shared service centre – preferably in HR processes and transactions but any service line will be considered
• Proven ability to manage a team supporting a global business from an offshore site, aligning work efforts to the requirements of onshore business and leaders
• An analytical/data driven mindset and experience of driving high performance through KPI’s and SLA’s
• Able to communicate fluently in English
• Demonstrated ability to manage projects alongside business-as-usual requirements, maintaining appropriate resource allocation
• Enjoys establishing and leading a lively and hard-working team, driving the performance required to meet critical deadlines
• Highly developed communications, organisation and interpersonal skills
• Experience of delivering against Service Level agreements, including managing relationships with third party providers to meet work deadlines
• Ability to think analytically and effectively problem solve using creative solutions

Desirable Requirements:

• Experience of Workday
• An understanding of common HR and service centre enabling technologies – e.g. case management, telephony and online user portals

What you can expect: great working atmosphere empowering you to reach your full potential, endless development opportunities and benefits like: medical & life insurance, company car or car allowance, lunch card, annual bonus, education cost reimbursement, occasional allowances (Christmas, holiday), Multisport, anniversary awards, additional time off, pension plan, business travel insurance, recognition programme, flexible working hours.

Apply today and find out more!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.