Senior Manager, Patient Support Strategy

Headquartered in Mississauga, Ontario, AstraZeneca has been recognized as a Greater Toronto Area Top Employer for eight straight years. We pride ourselves on creating a collaborative culture that champions knowledge-sharing, entrepreneurial thinking and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe.

To best support our employees in balancing personal and work commitments, we’ve embraced a hybrid model of working that gives employees flexibility in how they manage their time. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.

Our commitment to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking bold action to tackle some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.

Our Position

Reporting to the Director, Patient Centre of Excellence, the Senior Manager, Patient Support Strategy will be a key leader in developing “best-in-class” Patient Support Programs (PSPs) and patient services.  With a focus on patient unmet needs, this individual will be responsible for listening to patient-feedback and leveraging insights to design and improve patient services and the end-to-end patient journey for current and future pipeline products.

The successful candidate for this role will:

• Strategically develop, lead, and execute Patient Support Programs (PSPs) to deliver for patients and differentiate AstraZeneca as an innovative leader

• Be a key contributor in the build and design of an overarching Patient Services vision and strategy (across therapeutic areas) and how they will enable success for patients

• Be fully conversant with the customer/marketplace, key dynamics, and policies; have up-to-date knowledge of key trends, key competitors and strategies from a patient support and services perspective; continue to ensure the design and delivery of best-in-class PSPs

• Leverage external relationships with customers or organizations that may play a critical role in the disease areas to identify initiatives to optimize patient management

• Work proactively and collaboratively with cross-functional and global teams to leverage insights and adjust to the dynamics of the market to provide a seamless patient first approach

• Proactively and appropriately leverage the data set from the PSP to help refine and build strategies to deliver our medicines to patients in need

• Design and implement projects and/or services to optimize patient management and meet patient needs and deliver best-in-class patient journeys

• Lead a high performing team of individuals responsible for seamless delivery to patients

• Evaluate, create, and drive success of PSP vendor KPI metrics and proactively manage contracts with PSP vendor

• Lead all budgeting, procurement, and financial reconciliations to ensure adherence to contracts in place with third party vendors

• Ensure PSPs and services meet local and global requirements, and ensure local SOPs and documentation are up to date

Essential Requirements

• Post secondary education in sciences or related field. MBA an asset

• Minimum of 7 years pharmaceutical or biotech experience, or combination with vendor patient support program role. Launch experience a strong asset.  Oncology/immunology/respirology experience an asset

• Demonstrated ability to lead without authority and be an entrepreneurial leader with a passion for putting patients first

• Strong aptitude to work on complex problems in ambiguous and dynamic environments

• Self-starter, highly motivated and accountable to deliver results at a very high standard

• Superior project and time management, communication, and interpersonal skills with a strong attention to detail

• Adaptability and strong advocate for change within and across stakeholders

• Works well in a highly collaborative matrixed environment and cross-functional approach

• Strong leadership skills, successful track record of mentoring and developing others

Great People want to Work with us! Find out why:

• GTAA Top Employer Award for 8 years:https://reviews.canadastop100.com/top-employer-astrazeneca-canada

• Best Workplace Culture Award at the 2018 Canadian HR Awards:https://www.linkedin.com/pulse/thriving-best-workplace-culture-gena-restivo/

• Learn more about our culture:https://www.linkedin.com/posts/genarestivo_greatpeople-greatplacetowork-topemployers2020-activity-6608742174811049985-N-8G

Are you interested in working at AZ, apply today!

AstraZeneca is committed to taking every reasonable precaution to protect employees, our customers and the healthcare systems in the communities in which we serve. In an effort to protect the wellbeing of our employees and customers, full COVID-19 vaccination is an essential requirement of all positions at AstraZeneca. As such, all offers of employment will be conditional upon either (i) proof of full COVID-19 vaccination or (ii) proof of need for accommodation under relevant human rights legislation, and AstraZeneca’s determination that the requested accommodation can be provided without undue hardship.  You will be required to submit proof of full vaccination or proof of need for accommodation during our background screening process.

AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailingAZCHumanResources@astrazeneca.com.