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Omnichannel and Data Support Analyst

Location Macquarie Park, New South Wales, Australia Job ID R-138233 Date posted 12/05/2022

Do you have expertise in marketing technology and a passion for seeing how omnichannel campaigns come to life? Would you like to apply your expertise to drive exciting data and technology initiatives in a company that follows the science and turns ideas into life changing medicines? Do you want to work in a company that lives and breathes diversity and inclusion? Then a career in the Commercial IT team at AstraZeneca might be just what you are looking for.


AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies. Our ambition is to transform our company and through science, technology and data, we will improve healthcare and positively impact the lives of millions of people.


The ANZ Commercial IT team helps enable AstraZeneca to perform at its peak by delivering world-class technology and data solutions. Our work unlocks the potential of science. We are helping lead AstraZeneca’s transformation through an exciting variety of projects and opportunities that build our digital and data capabilities to power our business.

Applying our skills for good, we feel a pride like no other as we positively impact patients across the world. We challenge, innovate, and break away from the norm to find ambitious new ways of approaching every new day. AstraZeneca is a place to realise the true impact that data and digital can make. We love contributing to our purpose – to deliver life-changing medicines – and it makes us proud to work here.

What you’ll do
Provide day to day administration and technical support for the rapidly developing ANZ omnichannel environment. You will be responsible for the operational support of digital and data applications, platforms, environments, and other related technology. You will work with your IT colleagues and the Commercial Excellence & Innovation team with a primary focus on delivering on our Omnichannel objectives which will include focus on campaign microjourneys and our single view of the customer.

What you can bring to the role:

  • Ideas, diverse thinking, and a willingness to share your thoughts

  • Strong interpersonal skills and a cooperative, supportive, sensitive approach to our stakeholders needs

  • Some relevant experience in a similar digital marketing support or administrator role

  • Knowledge and experience of omnichannel and the benefits it brings

  • Strong troubleshooting and root cause analysis skills

  • Some experience of cloud-based applications and the ability to collaborate constructively with our Digital & Analytics teams

  • Some SQL query and data analysis experience in environments such as Redshift or Snowflake

  • Experience in the scheduling and monitoring of jobs/tasks using tools such as Airflow and Unix

  • Demonstrated technical experience in supporting omnichannel platforms

  • The ability to interpret and communicate detailed technical information in a way that others can understand

  • A desire to keep learning

What we would like you to do when you become our Omnichannel Support Analyst: 

  • Help set-up and test digital campaigns, microjourneys, data sources and integrations

  • Collaborate and communicate with other internal teams, partners and vendors to resolve setup and support issues

  • Troubleshoot issues related to data and data sources

  • Collaborate on new data projects, applications and enhancements for our digital channels

  • Assist with continual system & process improvements

  • Technical documentation (yes there is some, but we think it’s very important to do it well)

Some other things that may help you to help us:

  • Experience of working in a global organisation with a complex/geographical context – AstraZeneca is big

  • We have a flexible approach that allows us to balance home life with the challenges that come with working in a global organisation

  • Familiarity with software development lifecycles

  • Experience with Agile and ITIL methodologies

  • Some familiarity with Jira/Confluence

  • Knowledge of specific omnichannel tools such as Tealium and Adobe products.

  • A logical mind and the ability to complement your team mates to achieve the right outcomes

Why AstraZeneca?

At AstraZeneca we’re dedicated to being a Great Place to Work and we are an Employer of Choice for Gender Equality. At AstraZeneca you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. We have an inclusive culture that champions diversity and collaboration, and we are committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

So, what’s next?

  • Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you

  • Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available, and we hope it’s yours

  • If you’re curious to know more then please reach out to Danielle Jones. We welcome your application.

Where can I find out more?

Our Social Media, Follow AstraZeneca on LinkedIn

Visit and

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.

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Glassdoor logo Rated four stars on Glassdoor

Great culture, great work assignments, supportive management. Rotation opportunity within the company. They value inclusion and diversity.