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Ops IT – Senior Business Partner/Business Analyst - Laboratory Systems

Location Gaithersburg, Maryland, United States Wilmington, Delaware, United States Gothenburg, Västra Götaland County, Sweden Macclesfield, England, United Kingdom Södertälje, Stockholm County, Sweden Job ID R-136825 Date posted 24/04/2022

Operations IT –  Senior Business Partner/Business Analyst, Laboratory Systems

Gaithersburg, MD, Wilmington, DE (USA)- Macclesfield, (UK) - Sodertalje, Gothenburg (Sweden) - SWQ.V1


AZ Operations IT is a global IT capability supporting the Global Operations organisation. We partner with  Operations Business capability areas: Pharmaceutical Technology Development, Manufacturing & Global Engineering, Quality, Sustainability, Supply Chain, Logistics and Global External Sourcing and Procurement. We operate out of Operations hubs sites including in the UK, Sweden, US, and China; and out of our Global Technology Centres in India and Mexico.

Here our work has a direct impact on patients – transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more.

It’s a dynamic and challenging environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. This is your chance to be part of a team that has the backing to innovate, disrupt an industry and change lives.


The Senior Business Partner/Business Analyst will use their IT expertise, bio-pharma industry trends and in-depth understanding of AZ business priorities to lead the functional/capability IT/Digital strategy development, investment planning, and delivery.  The role will develop and own strategic relationships with key part of the OSLT function and global Quality Capability Aligned Business Process Owners identifying ways for IT to partner with them in achieving and exceeding their business objectives. This role will drive the development and own of the capability global strategy roadmap, sequencing, prioritization, and backlogs. The strategy will look at all aspects of IT/Digital for the capability area including the foundational and transformational solutions required to create maximum competitive advantage. The role will be accountable for the successful delivery of programs, projects, and products working with a cross functional matrix team.  

This role will focus on partnership with the Global Quality function, and work across key Quality business process – initially focusing on Quality Control and Laboratory processes and systems (although portfolio focus may change). This will cover all aspects of the technology used to support this process including foundational and transformational solutions to meet the business strategy.  


Business Partner Accountabilities

  • Own the strategic relationship with OSLT-1 (or similar) senior leaders, Global Business Process Owners, and actively contribute to the functionalleadership team (where applicable).
  • Partner with relevant IT Teams to ensure that all IT services used by the function meet the agreed performance outcomes and drive continuous improvement initiatives as required.  
  • Primary point of contact for the function to resolve and manage significant service issues/problems/incidents.
  • Drive end-to-end IT satisfaction, ROI and TCO improvements for the functional area.
  • Provide thought leadershipto develop the business strategy, define the technology direction, and own the IT/Digitalstrategy and roadmap.  
  • Partner with the business to develop clear business cases linked to business and IT outcomes
  • Support the collation and own the prioritization of portfolio, balancing priorities and IT/Operations strategic principles and governance 
  • Lead Ideation, Innovation, and MVPs to continually improve and/or transform capability area, including working with the Data, Analytics and AI team on relevant uses cases aligned to the strategic roadmap. 
  • Prioritisation of platform/product feature backlogs working closely with scaled delivery and external partners. 
  • Drive the collation of information from relevant sources for analysis and trends for informed decision making, using a high degree of domain area knowledge and expertise. 
  • Communicate, influence, and provide advice to relevant stakeholders to drive strategy and projects. 
  • Manage and inspire a cross functional matrix team setting clear direction for the team and removing barriers. 
  • Develop strategic relationships with BTG and C4E colleagues, together with external partners to identify and deliver solutions that enable business objectives 
  • Leadership, planning, coordination, and delivery of projects using both traditional and agile delivery approaches. 
  • Accountable for the delivery of projects and programs including resolving issues, escalations, and identify ways to  mitigate risks.


  • Rich experience of bio-pharma industry with strong knowledge and background in Quality Control and Laboratory Systems (i.e. LIMS, CDS, SDMS, LES, etc). 
  • Experience of identification and implementation of innovative technology solutions
  • Evidence of leading and developing innovative solutions  
  • A proven track record of delivering results
  • Experience of building high value business cases & mobilising high value investments
  • Experience of leading teams with a demonstrable track record of motivational and achievement oriented leadership
  • Experience of managing third party suppliers and have strong network and consulting skills
  • Strong verbal and written communication skills 
  • Strong influencing, networking and team working skills
  • High level awareness of developments in the Information Technology marketplace
  • Demonstrate strong relationship building skills with the ability to influence others to achieve objectives
  • Proficiency in planning, change management and problem solving and able to resolve issues of a highly complex and strategic nature
  • Proven ability to relate and respond to business needs in an IT environment
  • Ability to manage negotiations, expectations and solutions across complex groups
  • Bachelor Degree or equivalent level


Here our work has a direct impact on patients – transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working and driving scale and speed to deliver exponential growth. Focused and committed, and backed with the investment to succeed, we’re driving cross-company change to disrupt the entire industry.


AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.


If you’re interested in applying, we encourage you to apply using your completed Workday profile where possible.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.

10000453 F ITBA Operations

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Great culture, great work assignments, supportive management. Rotation opportunity within the company. They value inclusion and diversity.