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Senior Consultant

Location Chennai, Tamil Nadu, India Job ID R-145110 Date posted 04/08/2022

JOB TITLE : Senior Consultant


Leverage technology to impact patients and ultimately save lives

Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!


AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.


It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.


Roles and Responsibilities

·Service Introduction

oLead the service introduction of new Capabilities in Veeva & OCE Platforms and related integration landscape from a GTC operational perspective

oHelp CSM on service design and rollout

oMarket pull demand planning with RAM on a regular basis and lead execution

·Continuous improvement

oAnalysis and design of solutions for improvement in the system landscape

oEvaluate the improvement solution with stakeholders like Commercial SDC as applicable

oPlan and execute the continuous improvements – which can be a result of trend analysis, problem management or ideation

oTrack and report the effort and benefits to stakeholders

oIdentify and propose Shift-left opportunities to enhance customer experience

·Problem Management

oProactive and Reactive Problem management in the application (s)

oProvide root Cause analysis and end to end resolution

oTrend Analysis of tickets and requests

oReport the effort and benefit to stakeholders

·Application capacity planning and reporting

·Application Performance monitoring and reporting

·Service Catalogue Management

oCoordination with stakeholders like desk support, COE and AM SMEs to refine and own service catalogue

Essential Skills and experience

·Experience of working in Sales & Marketing Portfolio preferably in Life Sciences Industry.

·3-4 years of techno functional working experience in Astra Zeneca Commercial IT Veeva CRM Data Integration – platforms/technologies like Veeva CRM, OCE, Veeva Vault, Informatica, MuleSoft, SNAP Logic, PL/SQL, PostgreSQL)

·In depth knowledge of Astra Zeneca and Commercial IT ITSM and AD processes

Desirable Skills and experience

·Lean/Six Sigma certifications and experience, Knowledge of AZ Lean methodology, ITIL Certification

GOOD to have

·Any professional Certifications like Salesforce Administration/Developer

·Knowledge/Certification on Veeva Vault PromoMats/Medcomms

·Certifications inETL technologies like Informatica, SNAP Logic, Mule Soft

ITIL certification, Lean / Six Sigma certification


We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.


Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.


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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

50200134 D ITAE Operations

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Great culture, great work assignments, supportive management. Rotation opportunity within the company. They value inclusion and diversity.