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HR Product Owner – ServiceNow

Location Chennai, Tamil Nadu, India Cambridge, England, United Kingdom Warsaw, Mazovia, Poland Job ID R-106651 Date posted 04/05/2021

HR Product Owner – ServiceNow
Location: Cambridge, UK / Warsaw, POL / Chennai, IND / Guadalajara, MEX

Competitive salary & benefits package

Do you have expertise in, and passion for, digital HR transformation? Would you like to apply your expertise to impact and improve employee experience across our HR business processes in a company that follows the science and turns ideas into life changing medicines? Then AstraZeneca might be the one for you!

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.

So if you thrive on intellectually stimulating work where you can apply expertise and develop new skills, then this is the place for you.

Job description summary:

The ServiceNow product owner will be accountable for the overall ownership of the HR ServiceNow product strategy, vision, roadmap and value creation. The role will work closely with our People Services, GPO community and our supporting ServiceNow platform team, to deliver digital HR transformation and improved employee experience across our HR business processes.

The ServiceNow product owner will continuously monitor and deliver improvements to the digital experience across the business processes and take ownership for monitoring the value realisation and reviewing the value against competitor products.

Key accountabilities

  • Responsible for representing HR in the cross functional employee service centre project. Longer term ecosystem owner - monitoring and managing adoption of the new portal

  • Strong consultative partner to the global process owners and people services team, to holistically own the employee experience in the portal and continuously review and improve process performance and service delivery

  • Take ownership for the user experience and make changes where necessary, fully understanding the global view of the product, ensuring all users across all geographies have a great product experience

  • Work closely with the Adoption, Knowledge & Case/Catalogue Leads to monitor and drive faster adoption and usage of deployed functionality globally

  • Responsible for coordinating the continued development of the key platform functionality with the People Services team and our global process owner network, including Virtual assistant, campaigns and life cycle events

  • Act as the overall HR product owner for the ServiceNow platform team, taking accountability for managing all HR demand:

    • Represent the needs of the business in this space

    • Managing and defining product functionality

    • Prioritising demand and clearly identifying benefits/return on investment

    • Ensuring that the product backlog is clear, visible and understood

    • Owning and ensuring quality of user stories delivered by HR

    • Planning and executing testing for demand and platform upgrades

    • Ensuring resource is available in the business for each key stage of the demand delivery

  • Co-ownership of BAU delivery

  • Work with the HCM product owner and other digital platform owners to ensure a seamless experience for employees across our core HR platforms

  • Lead the development of any cross-functional process/employee journey development initiated on the platform

  • Participate in all product/platform related project activities

  • Play a significant role in the HR technology governance process and represent ServiceNow HR platform in this forum, ensuring appropriate preparation for monthly and bi-annual CoE meetings

Skills & experience

The successful candidate will be an independent self-starter who is passionate about people and digital culture.

  • Experience of working with ServiceNow in a product owner capacity or equivalent other proven experience

  • Practitioner level knowledge of evolving ServiceNow to support an HR organisation

  • Solid understanding of ServiceNow components such as service catalogue, reporting virtual agent, case management, portal, knowledge etc.

  • Great influencing and stakeholder management skills

  • Great communication and interpersonal skills, able to build effective relationships and work collaboratively with our global process owners and business partners

  • Experience of managing projects/programmes in a large global organisation

  • Ability to understand business priorities and align technology opportunities

  • Ability to prioritize workload and provide timely follow-up and resolution

  • Ability to motivate and set the direction for a (not direct report) team

  • Experience of working in a complex, global matrix organisation

Nice to have:

  • Experience in HR information system management

  • Knowledge of other HR Systems

  • Knowledge of Agile methodology of experience working in an Agile way

Why AstraZeneca?

At AstraZeneca we’re dedicated to being a Great Place to Work where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. We have a broad culture that champions diversity and collaboration and are committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

So, what’s next?

Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available and we hope it’s yours.

Where can I find out more?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/

Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en

Advert open date: 04/05/2021

Advert closing date: 14/05/2021



AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.

10000363 E HRIS Human Resources (Jeffrey Pott (07010061)) (10000618)

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Glassdoor logo Rated four stars on Glassdoor

Great culture, great work assignments, supportive management. Rotation opportunity within the company. They value inclusion and diversity.