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ETS - Virtual Meeting Manager - Chennai / Guadalajara

Location Chennai, Tamil Nadu, India Guadalajara, Jalisco, Mexico Job ID R-122565 Date posted 20/01/2022


The Enterprise Technology Services (ETS) team is accountable for all Infrastructure, Security, IT Operations and all End User Services and technologies. This group will ensure that our IT Services are seamless and secure, and that technology is delivered in an efficient, effective, and agile way, with a strong focus on experience.

It’s a dynamic and challenging environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. This is your chance to be part of a team that has the backing to innovate, disrupt an industry and change lives.


The purpose of Conferencing is to ensure our workforce is as effective as possible in the use of our conferencing portfolio: reducing the need and costs associated with travel and improving productivity across global teams.  We focus on ensuring new global systems are introduced effectively, training and education is delivered to the functional areas in the right way and relevant to how people work, and that we promote our tools and services so our Workforce leverage the right capabilities available to them. It’s key we drive customer experience and drive improvements so our IT tools and services meet current and future needs of the business.

Global Conferencing is part of the IT organisation responsible for Skype for business, SMART IT, Video Conferencing and Virtual Meetings services respectively. The Virtual Meeting producer will join the global Video Conferencing and Virtual Meeting service team.

The Virtual Meeting Producer will possess advanced skills in managing live events, with significant experience in the supporting Senior Leadership and their staff to lead teams and project manage Virtual Meetings globally across AZ sites. The role will be based in key business hub locations across Europe, United States and Asia.

Candidate Focus and Challenge

Review the standard role profile and capture some brief headlines describing what will specifically be expected of this role over the next 12 months (eg.if Programme/Project based role -  consider describing the project scope and deliverables expected)

Project Management

  • Own and evolve the Virtual Meeting delivery process and maintain effective implementation through each Virtual Meeting undertaken within the service

  • Creation and ownership of project documentation detailing requirements for meeting and establish clear roles and responsibility for delivery across customer and IT teams respectively

  • Leadership of wider IT teams engaged to deliver event across sites, countries and regions

  • Manage customer demand for complex and ad-hoc Virtual meetings against capacity across Virtual Meeting delivery team

Customer engagement

  • Significant experience of working with Senior Executive level leadership

  • Lead point of contact for the recommendation and planning phases of process working directly with the customer team

  • Build network of contacts across business areas to promote Virtual Meeting service and capability

  • Customer orientated, solutions based approach

  • Ensure high standard of delivery is maintained; lead by example and support all team members with their area of responsibility

  • Manage issues during live events and apply learnings from each event to avoid unexpected problems wherever possible.

Supplier management

  • Demonstrable leadership skills in working with matrix teams including key suppliers to ensure clear goals are communicated and responsibilities agreed

  • Engage directly with preferred suppliers to arrange, as required, production, connectivity and broadcastcapabilitiyfor each event

  • Manage key supplier relationships through regular service reviews and identify areas of improvement for implementation


  • Advanced communications skills– understanding customer and audience requirements for Virtual Meetings

  • Build profile of Virtual Meeting team through proactive presentation and identification of new opportunities for virtual meeting technology to support new areas of demand into our service

  • Ability to tailor technical information in a simple to understand, customer facing way

  • Develop business cases to support implementation of event standards based on previous events that demonstrate clear ROI and benefit to AZ for adopting such standards


  • Thorough understanding of technology and capability of internal platforms with a view on emerging technologies to improve future events and integration into Virtual Meeting service

  • Able to plan, design and implement technical solutions for events in and outside of AZ sites. Demonstrate creative applications of technology to simplify delivery of events

  • Demonstrate influencing skills for implementation of new, standardised processes using previous events as examples for improving or standardising technologies. Ensure support from local IT colleagues and sites accordingly.

  • Lead and recommend process improvements using new Collaboration technologies available across AstraZeneca

  • Creation of technology standards that enable IT and business teams to manage and deliver event taking place locally at sites across AstraZeneca

  • Build expertise in video conferencing, unified communications, broadcast and production technologies

  • Lead technical teams operating equipment and platforms

  • Develop key metrics and supporting data demonstrating return on investments and total cost of ownership within service


Knowledge, Skills and Experience


  • Significant experience in delivery focused role(s) within a matrix organisation

  • Strong experience of  developing and managing relationships with both customers and suppliers

  • Strong communication, facilitation and relationship building skills plus influencing and negotiating skills

  • Very strong senior leadership communication skills and clear expectation management

  • Proven escalation management capability

  • Ability to work well in diverse, multinational teams and proven ability to influence others to achieve positive outcomes


  • IT background is beneficial but not crucial

  • Live event, broadcasting or production experience also of benefit

  • Working knowledge of AZ locations, business areas and ways of working

  • Fully operational and experience across all aspects of the ITIL service management disciplines and lifecycle within their domain of expertise

The Virtual Meeting Producer plays a crucial role in the success of Virtual Meetings by leading all aspects of the delivery of an meeting and managing the customer team so that they have a positive perception of our service. This is a senior position within our team.

The ideal candidate would be highly motivated, detail oriented and self-starting to ensure all aspects of a meeting is considered and scenarios planned accordingly should problems occur.


We’re a network of entrepreneurial self-starters who contribute to something far bigger. There’s a diversity of expertise in our Technology group that’s unique to AstraZeneca – it allows us to dive deep into

exploring new leading-edge technology.

A place to be open and transparent – we speak up, think creatively and share ideas. Our diverse contributions help us to make better decisions. But we have a constant drive to innovate, and an appreciation for high standards. It takes challenging the status quo to add value in our ever-evolving environment. We love it here because put simply, we make a meaningful impact. Technology at AstraZeneca is a home for purposeful disruptors!


AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.


Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.


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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.

50200026 E ITIC Operations

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