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ETS - Device Lifecycle Lead - Chennai / Guadalajara

Location Chennai, Tamil Nadu, India Guadalajara, Jalisco, Mexico Job ID R-122530 Date posted 15/12/2021

ABOUT THE ENTERPRISE TECHNOLOGY SERVICES TEAM

The Enterprise Technology Services (ETS) team is accountable for all Infrastructure, Security, IT Operations and all End User Services and technologies. This group will ensure that our IT Services are seamless and secure, and that technology is delivered in an efficient, effective, and agile way, with a strong focus on experience.

It’s a dynamic and challenging environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. This is your chance to be part of a team that has the backing to innovate, disrupt an industry and change lives.

THIS IS WHAT YOU’LL DO

The Workplace & Enterprise Services(WES)team isaccountable for;

  • Ensuring our workforce has the right tools and services to be most effective in their workplace. This includes end user devices and operating systems, printing, collaboration tools and conferencing. All of which must work seamlessly and continue to be current and relevant to the business. 

  • The provision of Enterprise Management, Monitoring and Security tools used across the broader AZIT organization, driving availability through proactive, pre-emptive management of our infrastructure.  

  • The Enterprise Service Management platform(ServiceNow), driving and delivery automation and optimization to ensure that our processes are as efficient and effective as possible.  

  • Lifecycle and currency across our infrastructure, including End User, Server and Networks environments

The ETS Device Lifecycle Lead is accountable for the currency and available of the hardwareplatforms across ETS,

  • Hardware and OS currency across the AZ Laptop, Desktop & Mobile Estate, through robust device refresh & OS evergreen processes

  • Hardware and OS currency across the Conferencing, Meeting Room and Event Infrastructure, ensuring fleet refresh and interoperability into the AZ Collaboration services strategy

  • Printer fleet management and hardware refresh, including the expansion of the service across all Markets

  • Lifecycle framework management and governance across the Server and Network estate

Ensuring that investment is focused on forward looking value and innovationthrough theeradication oftech debtand the effective maintenance of the estate.  Critical to this role is stakeholder, budget and roadmap management, ensuring interlock across the Business aligned Technology Groups (BTG) to ensure that funding is interlockedacross ITagainst unified,prioritisedroadmaps bringing together application and infrastructure investment.  This role is responsible forensuring that AZ has optimal hardware refresh programs, delivering commercial value to AZ whilst maintaining the optimal user and application experience.

TheETS Device Lifecycle Lead will be:

  • Own and be accountablefor theeradication of tech across the hardware platforms across ETS& the implementation of the required processes and frameworks to maintain currency

  • Drive integratedfundingroadmaps across ETS & BTGensuring appropriate funding a priority is given to maintaining hardware currencyacross the estate

  • Simplify the environmentso our technology and tools are current, delivers value and a great customer experience.

  • Build strong relationships withkey Stakeholders and Customersto ensure these technologiesand the way we deliver themmeet customer needs. 

  • Manages our technology partnerseffectively to ensureAZ is on the leading edge of technology innovation, both benefiting from and shaping our partners roadmaps

  • Lead and continuously develop a strong technical teambuilding a function that drives differentiation in how we leverage, integrate and adopt technology

  • Accountablefor the definition of successful business cases, interlocking investment to drive technology transformation 

  • Be a key member of theWorkplace and Enterprise ServicesLeadership Teamto ensure that the team continues to develop and grow and that strategies are aligned and executed effectively.

Report to theHead of Workplace and Enterprise Services

YOU WILL NEED TO HAVE

Education, Qualificationsand Experience

Essential

  • Industry recognized experiencein managingglobal, enterpriseteams with a successful track record in driving technology andorganisationaltransformation and simplification

  • Significant experience in the management and delivery of large scale,refresh programmes

  • Significant experience in the management and delivery of 3rdparty service agreements

  • Experience in leadingglobalorganisations(20+) and providing leadership/development to other managers and leading a diverse range of activities through others in a hybrid line management and matrixorganisation

  • Collaborative, Innovative, Win: Win Attitude

  • Forward thinking and independent perspectives on Technology and IT leaderships

  • Evidence of leading and developing strategic solutions and business cases providing measurable business Value (Idea through to Delivery/Measurement)

  • Experience of defining strategies and influencing the vision of senior leaders.

Desirable

  • Experience working in the Biopharmaceutical/Life Sciences industry 

  • SDLC, Agile & Scrum methodologies

Skills and Capabilities

Essential

  • Alignment with AZ Values and Behaviours

  • Sound technical knowledge of the technology, platforms and services across ETS

  • Agile Enterprise mentality

  • Excellent verbal and written communication skills

  • Self-starter who continuously develops new skills and proactively leads own career and development.

  • Excellent influencing, networking and collaborative working skills

  • Able to lead difficult discussions, manage expectations and deliver solutions across complex partner groups.

  • Ability to work well in and lead/collaborate across diverse matrixed global teams.

  • Expertise in change management and problem solving.

  • Experienced sustainable relationship management skills with the ability to influence others to achieve objectives. 

Desirable

  • Experience working in different countries/cultures.

  • Confidence presenting to large internal and external audiences.

WHY JOIN US?

We’re a network of entrepreneurial self-starters who contribute to something far bigger. There’s a diversity of expertise in our Technology group that’s unique to AstraZeneca – it allows us to dive deep into

exploring new leading-edge technology.

A place to be open and transparent – we speak up, think creatively and share ideas. Our diverse contributions help us to make better decisions. But we have a constant drive to innovate, and an appreciation for high standards. It takes challenging the status quo to add value in our ever-evolving environment. We love it here because put simply, we make a meaningful impact. Technology at AstraZeneca is a home for purposeful disruptors!

ABOUT ASTRAZENECA

AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.

SO, WHAT’S NEXT?

Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.



AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.

50200027 F ITIC Operations

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Great culture, great work assignments, supportive management. Rotation opportunity within the company. They value inclusion and diversity.