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IT Support Analyst (12 months, FTC)

Location London, England, United Kingdom Job ID R-122848 Date posted 19/11/2021

IT Support Analyst, FTC 12 months

Initially Horizon Place, Luton. Moving to Pancras Square, London in early 2022.

Do you have expertise in, and passion for, IT Support? Would you like to apply your expertise to impact a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!


AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.


Here our work has a direct impact on patients – transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working

and driving scale and speed to deliver exponential growth. Focused and committed, and backed with the investment to succeed, we’re driving cross-company change to disrupt the entire industry. Ours is a place to innovate, take ownership and run with it. You’re trusted to explore and to find new solutions, experimenting with leading-edge technology and grappling with challenges in a modern technology environment that might never have been tackled before. It’s a dynamic and challenging environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross-functionally and inclusively together. Be part of a team that has the backing to innovate, disrupt an industry and change lives.


As an IT Support Analyst, you will provide the highest level of customer focused workplace support to our UK Head Office and Field based user. You will address queries from 1st – 3rd line via multiple platforms (telephone and online chat) as well as hardware support, break fixes and IT support projects.

You will support an upcoming device refresh and roll out, whilst having the opportunity to utilise your expertise to make recommendations on new technology that should be brought in.  

In addition, analysts are required to create and maintain knowledge databases and provide active contribution to end to end process control ‘ boards’ and continuous improvements.


  • Professional telephone manner with sound experience in an IT support analyst role

  • ITIL training or qualifications

  • Able to demonstrate excellent organisational skills and must be capable of working on their own initiative within the procedures and guidelines laid down.

  • Must be able to plan own workload and oversee others where necessary

  • Must be capable of working under pressure in a support environment and meeting agreed service levels.  Must be able to deal with several calls / issues and problems simultaneous in an effective and efficient manner.

  • Must be thorough and accurate with good attention to detail

  • Must be able to enter and maintain calls in the ticket systems

  • Previous experience of telephone contact within a customer services function

  • Ability to coach users and other team members

  • Good written and verbal communication skills

  • Flexible and adaptable

  • Willingness to learn to use new systems and software


We’re a network of entrepreneurial self-starters who contribute to something far bigger. There’s a diversity of expertise in our Technology group that’s unique to AstraZeneca – it allows us to dive deep into

exploring new leading-edge technology. We enable AstraZeneca to perform at its peak by delivering world-class technology and data solutions. Our work unlocks the potential of science. We optimise and evolutionise AstraZeneca by maximising efficiencies and finding new ways to drive productivity. From automation to data simplification. We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. A place to be open and transparent – we speak up, think creatively and share ideas. Our diverse contributions help us to make better decisions. But we have a constant drive to innovate,

and an appreciation for high standards. It takes challenging the status quo to add value in our ever-evolving environment. We love it here because put simply, we make a meaningful impact.

Technology at AstraZeneca is a home for purposeful disruptors!


Are you already imagining yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.


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Competitive salary & benefits on offer.

Open Date: 1/11/2021
Close Date: 22/11/2021

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.

50200071 C ITTS BioPharmaceuticals

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Glassdoor logo Rated four stars on Glassdoor

Great culture, great work assignments, supportive management. Rotation opportunity within the company. They value inclusion and diversity.